I deal often with early-stage startups, and many of these don’t have any customers yet (but wish they did), so it’s not surprising they still don’t think of customers as their friends. More disturbingly, others do have customers, but the customer service program consists of an informal focus on “problems,” rather than a proactive effort to establish a positive relationship with friends. The right time to put a formal customer service program in place, with measurements, is before the first sale of your product or service to a customer. You can’t manage what you don’t measure, and customer satisfaction these days is one the most critical success factors to every business.
Thailand ranked 3rd in ASEAN on Economic Freedom Index
Thailand has a business freedom index of 85.3 out of 100. This is a big improvement over last year, which helped to increase the country’s overall score to 69.7, a 0.3 point jump from last year.
Thailand ranked 3rd in ASEAN, 9th among 40 Asia-pacific countries and 42nd in the World on the most recent on Economic Freedom index. Singapore tops the list for the second consecutive year, followed by New Zealand and Australia.
Why Thai Firms Should Care About the Career Stage of China’s Officials
In Chinese bureaucracy, large-scale leadership turnover happens every five years, right on the heels of the Party’s National Congress: think of it as a window of opportunity for promotions, but with a few constraints
Marijuana could generate up to Bt8 billion for Thailand’s pharmaceutical industry
Last year, Thailand removed cannabis and hemp leaves from its list of banned narcotics (seeds and buds remain banned).
ASEAN, France formalise Development Partnership
JAKARTA, 4 MARCH 2021 – ASEAN and France convened the inaugural ASEAN-France Development Partnership Committee (AF-DPC) Meeting via videoconference today, marking...
Expedia and Accor join UNESCO Sustainable Tourism Pledge
Expedia Group, a mega booking platform, and the global hotel company Accor are joining forces to extend their commitment to...
Disrupted by Covid-19, will South-east Asia’s super apps join forces?
– Super apps explore inorganic growth options– Gojek in talks with e-commerce company Tokopedia over $18bn merger– Grab reported to be preparing...
Thailand’s economic outlook for 2021
The government expects inbound tourism to be at around 8 million by the second half of 2021, well below 40...
How Vietnamese goods entered into foreign distribution channels
Consumers around the world are interested in many Vietnamese agricultural products, such as mango, banana, lychee, longan, and dragon fruit....
First group of foreign tourists completes 14-day Golf Quarantine in Thailand
Thailand’s golf quarantine was created in line with the government’s strict COVID-19 prevention and control measures that required golfers to...
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