# Ant Digital Technologies and Ryt Bank Win Best AI-Powered Customer Experience Award in Malaysia

- Link: https://www.thailand-business-news.com/pr-news/ant-digital-technologies-and-ryt-bank-win-best-ai-powered-customer-experience-award-in-malaysia
- Published: 2026-05-14T09:39:00+07:00
- Author: PR Newswire

_Partnership Recognition Underscores Rapid Growth of AI-Driven Digital Banking in
Malaysia_

KUALA LUMPUR, Malaysia, May 14, 2026 /PRNewswire/ — Ant Digital Technologies and
Ryt Bank today announced that their partnership has been honoured with the **Best
AI-Powered Customer Experience and Engagement Initiative in Malaysia for 2026** 
at The Asian Banker Malaysia Awards. The award recognises the joint achievement 
of both organisations in deploying enterprise-grade AI technology to deliver personalised,
scalable financial services and bring best-in-class customer experiences in Malaysia.

 [  ](https://mma.prnasia.com/media2/2979892/5A30A5CC_0F10_4ABD_AE8C_BBF874CCC37E.html)

The Asian Banker Malaysia Awards is one of the most established benchmarking programmes
in retail, transaction finance, risk management and financial technology, recognising
exceptional innovation, leadership, management and performance.

According to The Asian Banker Awards, "The Ryt Bank and Ant Digital Technologies’
application of AI-driven engagement capabilities to deliver personalised, conversational
and real-time customer interactions across digital channels positions both organisations
as a leading example of how AI can be embedded within banking platforms to enhance
customer engagement, improve service responsiveness and support scalable digital
experience delivery."

Ryt Bank, an entity established by YTL Digital Capital Sdn Bhd and Sea Limited, 
is licensed by Bank Negara Malaysia and positioned as The World’s First AI-powered
bank. Since launching in August 2025, Ryt Bank has reached 1.2 million users in 
just over seven months and processed more than 25 million transactions, with monthly
transaction volume growing more than 35 times since launch.The growth reflects strong
adoption of Ryt Bank’s core digital banking features, including bill payments, card
usage, Ryt PayLater and Ryt AI — its AI-powered banking assistant that enables users
to complete transfers and bill payments through simple prompts in the app. Nearly
half of Ryt Bank users have engaged with Ryt AI, with adoption seen across all age
groups, including users aged 50 and above.

"This award validates our belief in the power of AI to reshape the future of financial
services. More importantly, it reflects how Malaysians are embracing a new way of
banking — one that is simpler, more intuitive, and built around everyday needs. 
We are delighted to work alongside Ant Digital Technologies, whose deep expertise
in AI and commitment to local market needs have been instrumental in our journey,"
said Wilson Soon, interim CEO at Ryt Bank.

"We are honored to receive this recognition together with RYT Bank. Together, we
are proving that AI and finance can integrate seamlessly to deliver real value for
customers – faster, safer, and more personalised banking experiences," said Leo 
Li, President of International Business at Ant Digital Technologies.

Ant Digital Technologies, is the technology subsidiary of Ant Group. In 2025, Ant
Digital Technologies established its International Headquarters in Hong Kong. In
2026, the company established an operation center in Malaysia and launched a recruitment
drive across Southeast Asia, underscoring its long-term commitment to building local
AI ecosystems. The company’s global network has grown to over 300 partners, serving
more than 10,000 enterprise customers worldwide.

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**Read the original article :** [Ant Digital Technologies and Ryt Bank Win Best AI-Powered Customer Experience Award in Malaysia ](http://www.prnasia.com/story/archive/4959526_AE59526_0?rand=184833)