# Circles and OpenAI Announce Major Milestone in Building the World’s First AI-Native Telco Stack

- Link: https://www.thailand-business-news.com/pr-news/circles-and-openai-announce-major-milestone-in-building-the-worlds-first-ai-native-telco-stack
- Published: 2026-04-30T08:00:00+07:00
- Author: MarketersMEDIA Newswire

Singapore, April 30, 2026 /MarketersMEDIA/ — Circles, the global technology company
powering digital telco operators, today announced a major milestone in its multi-
year collaboration with OpenAI – the launch of an** AI concierge**. This is a significant
first step to their mission of creating a new benchmark for telcos globally and 
empowering consumers’ lives in this AI-first era. 

 

Built on OpenAI’s API platform, the AI concierge powers Circles’ AI-native telco
stack and this innovation redefines how telecom operators engage with customers.
It transforms and moves beyond traditional customer support and provides telco operators
the opportunity to monetize through intelligent, proactive, and deeply personalized
experiences at scale.

Unlike legacy systems that layer AI onto fragmented workflows, Circles has rebuilt
the telco experience from the ground up. At the core of this transformation is **
CareX**, powered by a proprietary multi-agent architecture that orchestrates specialized
agents (system, custom and content) to handle complex, end-to-end tasks. By managing
everything from network diagnostics to billing with a **95% resolution rate**, CareX
moves beyond simple FAQs. It currently **resolves 85% of global queries without 
human intervention**, delivering instant, automated support at scale.

Complementing CareX is Circles **Xplore IQ**, an AI-powered monetization engine 
that shifts telcos from reactive to proactive engagement & growth. Xplore IQ is 
built on three layers – it first uses intent classification to predict customer 
needs before it’s expressed, matches that need with a hyper-personalized offer through
its recommendation engine and finally uses agentic execution to complete the transaction,
such as a plan upgrade or downgrade, autonomously.

Unlike a campaign or a tool, XploreIQ learns continuously from every interaction
to sharpen its precision in real time. During its initial phase, we’ve already seen
an **ARPU uplift of 22%** for Circles.Life Singapore. In parallel, the hyper-personalized
offers for Circles.Life customers have also helped in **reducing churn by 9%.**

“AI should empower users – not force-fit into outdated journeys. OpenAI’s role has
been critical in enabling Circles to scale this vision globally. With the AI concierge,
we are moving beyond providing simple answers to delivering real-world outcomes,
along with balancing cost and latency to maximize value for operators and customers
alike.” said Awais Malik, Global Chief Growth Officer at Circles.

“Circles is demonstrating how advanced AI can modernize essential industries like
telecommunications at scale. By combining frontier models with multi-agent systems,
they are enabling telecom operators globally to deliver faster, smarter and more
personalized customer experiences. This milestone is a strong example of how AI 
can deliver tangible value for businesses and customers they serve.” Oliver Jay,
Managing Director, International for OpenAI, added. 

Together, CareX and Xplore IQ form the foundation of Circles’ **AI-native telco 
stack** – a unified AI concierge that connects customer experience, operations, 
and revenue generation into a single intelligent layer. This is only the beginning
of this strategic collaboration Over the next 2 years, Circles and OpenAI will continue
to accelerate the AI roadmap designed to realize the vision of a fully autonomous
telco that can maximize profitability and customer satisfaction.

**About Circles**

Founded in 2014, [Circles](https://circles.co/) is a global technology company reimagining
the telco industry with its innovative SaaS platform, empowering telco operators
worldwide to effortlessly launch innovative digital brands or refresh existing ones,
accelerating their transformation into techcos.

Today, Circles partners with leading telco operators across 14 countries and 6 continents,
including KDDI Corporation, Etisalat Group (e&), AT&T, and Telkomsel, creating blueprints
for future telco and digital experiences enjoyed by millions of consumers globally.

Circles is backed by renowned global investors, including Peak XV Partners (formerly
Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore
Economic Development Board), with a track record of backing industry challengers.

To learn more about how Circles enables digital transformation for leading telcos
worldwide, visit [circles.co](https://circles.co/).

Contact Info: 
Name: Dhanyasree MEmail: [Send Email](https://send.releasecontact.com/89190183)
Organization: Circles.coWebsite: [https://circles.co/](https://circles.co/)

Release ID: 89190183

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**Source** : [Circles and OpenAI Announce Major Milestone in Building the World’s First AI-Native Telco Stack](https://news.marketersmedia.com/circles-and-openai-announce-major-milestone-in-building-the-worlds-first-ai-native-telco-stack/89190183?rand=206000)

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