# CX Summit 2026 returns Bigger and Bolder.

- Link: https://www.thailand-business-news.com/pr-news/cx-summit-2026-returns-bigger-and-bolder
- Published: 2026-10-12T09:30:00+07:00
- Author: PR Newswire

_Malaysia’s premier customer experience summit brings more industries into the room
than ever._

KUALA LUMPUR, Malaysia, Oct. 12, 2026 /PRNewswire/ — The 11th Customer Experience(
CX) Summit is set to return to Kuala Lumpur this November, bringing together CX 
leaders, business executives, innovators, and transformation champions from across
the region.

[⌊The stage is set for another remarkable gathering as CX Summit returns in 2026
under the theme “CX – Connected by Intelligence.”⌉⌊The stage is set for another 
remarkable gathering as CX Summit returns in 2026 under the theme “CX – Connected
by Intelligence.”⌉[
The stage is set for another remarkable gathering as CX Summit
returns in 2026 under the theme “CX – Connected by Intelligence.”

Organized by CX Malaysia, this year’s Summit carries the theme "CX – Connected by
Intelligence", exploring how organizations can harness the combined power of Artificial
Intelligence, Human Intelligence, and Business Intelligence to deliver exceptional
customer experiences in an increasingly connected world.

Renowned as one of Malaysia’s leading CX gatherings, the Summit will feature compelling
thought leadership, real-world transformation stories, practical case studies, and
the latest innovations shaping the future of customer experience. Delegates can 
expect valuable insights from industry pioneers, global experts, and leading organizations
that are redefining how customers engage with brands.

A major highlight of the Summit will be the unveiling of the 3rd Edition of The 
State of CX in Malaysia Report, including the announcement of the Top 100 CX Brands
in Malaysia and the 2026 National CX Index. The Summit will also showcase some of
Asia’s most inspiring CX transformation journeys through its exclusive "Best of 
Asia" CX Transformation Stories segment.

"This year’s CX Summit is not to be missed," said Vigneswaran Sivalingam, President
of CCAM and Chairperson of CX Malaysia. 

"CX Summit has evolved beyond being a conference. It is where the Malaysian CX community
comes together to learn, collaborate, and turn ideas into action. The future of 
customer experience will not be defined by technology alone, but by how effectively
organizations connect intelligence, empathy, and execution."

With a strong lineup of speakers, strategic partners, and industry-leading sponsors,
CX Summit 2026 is expected to be the largest and most impactful edition to date,
reinforcing Malaysia’s growing position as a leading hub for customer experience
excellence in the region.

**Event DetailsDate: 25-26 November 2026
Venue: Sunway Resort Hotel, Kuala LumpurWebsite:
[https://cxsummit.com.my/register-2/](https://cxsummit.com.my/register-2/)

For registration and enquiries, please visit [https://cxsummit.com.my/register-2/](https://cxsummit.com.my/register-2/)

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