# NSW Community Services Workers Now Accessing Long Service Leave Across Multiple Employers on Appian

- Link: https://www.thailand-business-news.com/pr-news/nsw-community-services-workers-now-accessing-long-service-leave-across-multiple-employers-on-appian
- Published: 2026-07-23T07:00:00+07:00
- Author: PR Newswire

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_New digital portal already supporting 180,000+ workers with more than $57 million
in levy payments processed_

SYDNEY, July 23, 2026 /PRNewswire/ — Long Service Corporation (LSC), a New South
Wales Government statutory body, has launched a new digital application built on
the [Appian Platform](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=3757740451&u=https%3A%2F%2Fappian.com%2F&a=Appian+Platform)
to help community services workers across the State more easily access long service
leave entitlements across multiple employers.

Delivered in partnership with [Deloitte](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=1175771659&u=https%3A%2F%2Fwww.deloitte.com%2Fau%2Fen.html&a=Deloitte),
the solution is designed to support workers employed across a broad range of services
which look after the wellbeing of individuals and communities across NSW, such as
housing and homelessness support, mental health services, and family and domestic
violence support. Work in the sector often involves short-term employment contracts,
multiple employers, and career breaks, making it difficult to maintain the continuous
service traditionally required for long service leave. The new application helps
approximately 250,000 workers and their 2,400 employers more easily track and manage
their accrued service, ensuring they can access the entitlements they have earned
over time.

Since the launch of the Appian-powered Community Services Industry portal in April
2026, more than 5,800 service returns have been submitted by nearly 2,000 employers,
representing an approximate 80% completion rate. In the same period, more than 180,000
workers have been nominated into the scheme, enabling them to begin accruing portable
long service leave.

[LSC](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=2247364886&u=https%3A%2F%2Fwww.nsw.gov.au%2Fdepartments-and-agencies%2Flong-service-corporation&a=LSC)
has already received over $57 million in levy payments, with total collections projected
to exceed $100 million by 1 September 2026, highlighting the scale and momentum 
of the scheme. These results demonstrate the platform’s rapid impact in streamlining
participation and delivering value to employers and workers. Lauren Nagel, Executive
Director, LSC, said the application was designed to improve accessibility and reduce
administrative complexity for both workers and employers.

"Workers and employers now have dedicated self-service portals and Long Service 
Corporation can also manage the scheme more efficiently and at scale," said Nagel."
Using the application, workers and employers can securely interact with LSC through
their MyServiceNSW accounts, complete identity verification, receive digital notifications,
and manage service return payments online."

The end-to-end application incorporates multiple NSW Government shared services 
to provide a streamlined and consistent customer experience. It also enables LSC
to reduce manual administration through improved worker matching, guided self-service
functionality and greater visibility across employer-worker relationships.

Kal Marshall, Area Vice President for Australia and New Zealand at Appian, said 
LSC has demonstrated how government agencies can modernise essential community services
while improving access for workers.

"Long Service Corporation’s use case highlights how technology can help simplify
highly complex administrative processes while improving outcomes for the people 
who rely on them most," said Marshall. "For many community services workers, long
service leave is a meaningful benefit that can be difficult to access under traditional
employment models. By building a streamlined and scalable digital experience, Long
Service Corporation is helping ensure workers can more easily receive the entitlements
they have earned."

Deloitte worked closely with LSC to align legislative requirements, operational 
processes and technical delivery throughout the project.

LSC also uses Appian Process HQ to monitor adoption, compliance and operational 
performance across the scheme, with future phases expected to include additional
case management functionality.

Adam Karasiewicz, Partner, Deloitte, said the project combined legislative expertise
with rapid technology delivery to support the rollout of the new scheme within tight
timeframes.

"Portable long service leave schemes are highly specialised and require strong alignment
between legislation, policy and operational delivery," said Karasiewicz. "By combining
Deloitte’s workplace integrity and policy expertise with Appian’s platform capabilities,
we were able to help LSC deliver a secure, accessible and scalable solution quickly."

**About Appian**

Appian provides AI automation for mission-critical work. We automate complex processes
in large enterprises and governments. Our platform is known for its unique reliability
and scale. We’ve been automating processes for more than 25 years and understand
enterprise operations like no one else. For more information, visit [appian.com](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=1012954218&u=http%3A%2F%2Fappian.com%2F&a=appian.com).[
Nasdaq: APPN]  

**Follow Appian: **[LinkedIn](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=2929564237&u=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fappian&a=LinkedIn),
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[Facebook](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=2833402637&u=https%3A%2F%2Fwww.facebook.com%2FAppianCorporation%2F&a=Facebook),
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**About Deloitte**

Deloitte is a leading global provider of audit and assurance, consulting, financial
advisory, risk advisory, tax and related services. Our global network of member 
firms and related entities in more than 150 countries and territories (collectively,
the "Deloitte organisation") serves four out of five Fortune Global 500® companies.
Learn how Deloitte’s approximately 400,000 people make an impact that matters at
[www.deloitte.com](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=1689403936&u=http%3A%2F%2Fwww.deloitte.com%2F&a=www.deloitte.com).

**About Long Service Corporation**

Long Service Corporation is a NSW Government statutory authority responsible for
administering portable long service leave schemes across the building and construction,
contract cleaning and community services sectors. [www.nsw.gov.au/longservice](https://edge.prnewswire.com/c/link/?t=0&l=en&o=4736997-1&h=365403002&u=https%3A%2F%2Fwww.longservice.nsw.gov.au%2F&a=www.nsw.gov.au%2Flongservice)
corporation

[⌊LSC administers portable long service schemes for the building and construction,
community services, and contract cleaning industries in NSW: https://www.nsw.gov.
au/⌉⌊LSC administers portable long service schemes for the building and construction,
community services, and contract cleaning industries in NSW: https://www.nsw.gov.
au/⌉[
LSC administers portable long service schemes for the building and construction,
community services, and contract cleaning industries in NSW: https://www.nsw.gov.
au/

 

[⌊The Long Service Corporation supports workers in accessing their portable long
service leave entitlements while helping employers stay informed, engaged, and compliant
with our schemes.⌉⌊The Long Service Corporation supports workers in accessing their
portable long service leave entitlements while helping employers stay informed, 
engaged, and compliant with our schemes.⌉[
The Long Service Corporation supports
workers in accessing their portable long service leave entitlements while helping
employers stay informed, engaged, and compliant with our schemes.

 

[⌊Deloitte is a leading global provider of audit and assurance, consulting, financial
advisory, risk advisory, tax and related services: www.deloitte.com.⌉⌊Deloitte is
a leading global provider of audit and assurance, consulting, financial advisory,
risk advisory, tax and related services: www.deloitte.com.⌉[
Deloitte is a leading
global provider of audit and assurance, consulting, financial advisory, risk advisory,
tax and related services: www.deloitte.com.

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