# Ping An Good Doctor Launches " Ping An GlobalCare": AI-Powered Multilingual Services Break Down Healthcare Barriers for Expats in China

- Link: https://www.thailand-business-news.com/pr-news/ping-an-good-doctor-launches-ping-an-globalcare-ai-powered-multilingual-services-break-down-healthcare-barriers-for-expats-in-china
- Published: 2026-09-20T14:50:00+07:00
- Author: PR Newswire

HONG KONG, Sept. 20, 2026 /PRNewswire/ — **Ping An Healthcare and Technology Company
Limited **("Ping An Good Doctor" or the "Company"; Stock Code: 1833.HK) recently
unveiled its new product "Ping An GlobalCare" (平安跨境康) at the Shenzhen Sci-Tech
Innovation Exhibition. Targeting the pain points expats face when seeking medical
care in China — language barriers, unfamiliarity with hospital procedures, and fragmented
services — Ping An GlobalCare combines an AI-powered real-time translation engine
with a closed loop of online and offline medical services to provide one-stop patient
navigation. The product is now available for trial experience in Shenzhen.

On the technology front, Ping An GlobalCare is equipped with an advanced AI-powered
translation engine that supports real-time, two-way speech and text translation 
across 19 languages, with precise coverage of professional medical terminology, 
effectively removing communication barriers between patients and physicians. To 
suit the habits of international users, the product supports login with mobile numbers
from 198 countries and regions worldwide, greatly enhancing the convenience and 
reach of the service.

Beyond technology, the product also emphasizes companionship throughout the entire
care journey, delivering a one-stop closed loop of "online assessment → transfer
by a dedicated case coordinator → end-to-end in-person escort." Take Michael, an
American user who suffered sudden abdominal pain, as an example: after completing
an online consultation with real-time AI translation through the system, he was 
promptly provided with a dedicated vehicle transfer, and a dedicated coordinator
accompanied him throughout his hospital visit, shortening the normally cumbersome
medical visit process to just three hours.

As for the medical team, the family doctor service team of Ping An GlobalCare has
obtained membership certification under PKU Healthcare. Its service system has earned
certification from three leading authorities: the World Organization of Family Doctors(
WONCA), the Chinese Society of General Practice of the Chinese Medical Association(
CMA), and The Royal Australian College of General Practitioners (RACGP), bringing
diagnostic and treatment standards fully in line with international benchmarks. 
Many of its team members come from 3A hospitals in mainland China, ensuring professional
and high-standard medical services.

A representative of Ping An Good Doctor said that Ping An GlobalCare represents 
an innovative endeavor by the Company to address the medical service needs of expatriates
in China. Looking ahead, the Company will continue to strengthen its cross-border
healthcare capabilities and further enrich Ping An’s "online, in-hospital, at-home
and corporate" service network, contributing to the development of a multi-tiered
health service system and providing users at home and abroad with even more worry-
free, time-saving, and money-saving full-cycle health management services.

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