# Soprano to Support Organisations Navigating Microsoft Entra MFA Changes

- Link: https://www.thailand-business-news.com/pr-news/soprano-to-support-organisations-navigating-microsoft-entra-mfa-changes
- Published: 2026-11-10T04:00:00+07:00
- Author: PR Newswire

_Soprano’s New Integration with Microsoft Entra Enables SMS and Voice MFA Delivery
Beyond the February 2027 Retirement Rollout_

SYDNEY, Nov. 10, 2026 /PRNewswire/ — Australian automated communications technology
company, Soprano Design, will support Microsoft Entra customers who need to continue
using SMS and Voice multi-factor authentication (MFA) as Microsoft retires SMS and
Voice authentication delivery in Microsoft Entra ID beginning 1 February 2027.

Microsoft is making the change as it moves towards passkeys as the default authentication
experience. Organisations that need to retain SMS or Voice MFA will instead need
to select and manage their own telephony provider to continue delivering these authentication
methods.

To support organisations through the upcoming change, Soprano, a Microsoft partner
for more than 15 years, has launched Soprano Connect for Microsoft Entra, which 
enables organisations to maintain SMS and Voice MFA delivery.

Available through the Microsoft Security Store with [per-user](https://securitystore.microsoft.com/solutions/sopranodesignlimited1620113206416.soprano_entraid_per_user)
and [per-transaction](https://securitystore.microsoft.com/solutions/sopranodesignlimited1620113206416.soprano_entraid_per_transaction)
pricing options, Soprano Connect for Microsoft Entra is designed for organisations
that have a business, regulatory, technical or operational requirement to continue
using SMS or Voice MFA beyond 1 February 2027, when Microsoft will begin retiring
its own telephony-based authentication delivery.

Soprano Design Chief Technology Officer Mohamed Odah said: "Soprano is proud to 
continue to support Microsoft and its Entra customers through the upcoming changes.
Having provided secure authentication solutions to our enterprise and government
customers for more than 30 years, we understand that organisations must balance 
the adoption of new authentication methods with continuity for the users, systems
and requirements they support today.

"Building on more than 15 years of collaboration between Soprano and Microsoft, 
the new integration gives organisations a practical way to maintain the authentication
methods they need beyond February 2027."

With the February 2027 retirement rollout approaching, organisations using SMS or
Voice MFA in Microsoft Entra will need to understand which users and workflows still
depend on these methods and determine how they will maintain authentication continuity
beyond the change.

Soprano Design Director of Product & Development Asha Potla said: "For many organisations,
this won’t be a simple switch from one authentication method to another. Different
user groups, systems and regulatory requirements can create very different needs
across the same organisation.

"Our focus is on helping customers understand those requirements early and giving
them a clear path to maintain SMS and Voice MFA delivery where it is needed, without
waiting until the retirement rollout begins in February 2027."

Ankur Patel, partner product manager, Microsoft Security at Microsoft, said: "Security
continuity is key to our ecosystem. As we evolve our authentication practices, we
want customers to have clear options that meet their business needs. Soprano’s integration
with Microsoft Entra ID workforce tenants gives customers that need to maintain 
SMS and voice authentication the flexibility to choose the telephony provider that
best supports their users and organizational requirements."

For more information about Soprano Connect for Microsoft Entra, visit the [Soprano Design integration page](https://www.sopranodesign.com/integrations/soprano-connect-for-microsoft-entra/),
or view the [per-user](https://securitystore.microsoft.com/solutions/sopranodesignlimited1620113206416.soprano_entraid_per_user)
and [per-transaction](https://securitystore.microsoft.com/solutions/sopranodesignlimited1620113206416.soprano_entraid_per_transaction)
offers on the Microsoft Security Store.

**About Soprano Design **

Soprano Design is a global leader in enterprise communications, founded in Sydney,
Australia, delivering secure messaging and engagement solutions to over 4,500 organisations
across healthcare, finance, logistics and government. With offices worldwide, Soprano
powers 32 billion trusted interactions annually that connect businesses and people
at scale.

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  |  This article was produced by Cision PR Newswire, our trusted news partner. The views expressed and the content presented here are solely those of the author and may not fully reflect the opinions of Thailand Business News. |

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