# Tencent Cloud Unveils a Major Upgrade to Its Agent Development Platform, Launching an Enterprise-Grade AgentOps Platform to Bring AI Agents into Production at Scale

- Link: https://www.thailand-business-news.com/pr-news/tencent-cloud-unveils-a-major-upgrade-to-its-agent-development-platform-launching-an-enterprise-grade-agentops-platform-to-bring-ai-agents-into-production-at-scale
- Published: 2026-07-21T12:32:00+07:00
- Author: PR Newswire

SHANGHAI, July 21, 2026 /PRNewswire/ — Tencent Cloud, the cloud business of global
technology company Tencent, today announced a major enhancement to its Agent Development
Platform (ADP) International Edition, evolving it into a comprehensive, enterprise-
grade AgentOps platform designed to help enterprises move AI agents from experimentation
into production at scale. The enhancement was unveiled at the 2026 World Artificial
Intelligence Conference (WAIC) in Shanghai and is now available to customers worldwide.

 [](https://mmx.prnasia.com/media/MS1887028/20260720220352EDT_image_1.jpg?id=OA2773522&p=medium600)

Delivered in ADP’s 4.0 international release, the update introduces two headline
capabilities — the Smart Desk and Claw Mode, powered by the Agentic Loop. Together
with Connector, Skills, Knowledge Base, MCP and Agent Portal, ADP 4.0 now connects
the entire enterprise agent lifecycle — from building and connecting, to distribution
and governance — giving enterprises a single foundation to develop, deploy and manage
AI agents reliably and at scale.

Today, enterprises seeking to rebuild their operations with AI Agents often face
three critical challenges:

 ◦ Individual pilots are easy to initiate but difficult to scale;
 ◦ Powerful models are challenging to integrate with existing legacy systems;
 ◦ Deployed Agents present difficulties in security governance and cost control.

Tencent Cloud ADP 4.0 addresses these challenges systematically by unlocking long-
horizon, self-coding capabilities for complex tasks through Claw Mode, connecting
enterprise systems and capability assets through nearly 40 Connectors and over 150
Skills, while moving security governance upstream to the very source of development.
This enables enterprises to rapidly develop Agents while keeping them running in
real business environments in a stable, secure, and controllable way.

To date, Tencent Cloud ADP has been deployed across retail, finance, government,
manufacturing, and other industries, where teams have used AI Agents to support 
on tasks such as intelligent Q&A, customer service, marketing content generation
and business analysis.

**How Smart Desk Serves as a Unified Agent Entry Point**

The newly launched Smart Desk serves as the unified, user-facing entry point of 
Tencent Cloud ADP 4.0, addressing two needs at once: enterprises can build Agents
at scale, while employees can complete everyday tasks with a single sentence. Within
the same workspace, users can build scalable Agents for their organization using
natural language, or handle personal tasks just as they would with an everyday office
assistant. Agent capabilities can also be integrated into existing enterprise systems—
office software, ERP, CRM, customer service, and more—so that Agents "grow" on top
of existing workflows without tearing anything down.

Smart Desk dramatically cuts the cost of building. Setting up a knowledge-based 
intelligent Q&A assistant once required manually configuring more than a dozen parameters.
Now a single sentence can complete the entire configuration automatically, enabling
it to go live within minutes. For more complex workflows such as multi-intent customer
service, users simply describe the logic, and the system automatically generates
a complete flow—intent routing, knowledge-base Q&A, human handoff, and more—packaged
and ready to import. When a single Agent isn’t enough, users can orchestrate a collaborative
team of Agents with a single command, with the system automatically assigning responsibilities,
prompts, and task handoffs. The Smart Desk also integrates with the Skills Marketplace,
packaging mature capabilities—such as contract review, financial analysis, and invoice
entry—into reusable enterprise-grade Skills that can be shared and continuously 
refined across the organization. In doing so, Smart Desk brings "usable by everyone"
and "enterprise-grade control" together in a single entry point.

**How Upgraded Claw Mode Resolves Complex, Long-Horizon Tasks**

For complex tasks that lack fixed rules, span long chains, and resist form-based
configuration, Tencent Cloud Agent Development Platform (ADP) 4.0 adds a fourth 
building mode—Claw Mode. It can create Agents that autonomously write and run code
in a cloud sandbox, call enterprise Skills, and execute long-running tasks. Once
created, these Agents can be integrated into business systems via API/Web interfaces
and reach employees and customers through channels such as LINE and Telegram. Creators
do not need to fill out any forms; they simply describe their needs in natural language,
and the platform automatically generates prompts, mounts knowledge bases, configures
tools, and orchestrates workflows.

ADP 4.0 also supports two-way invocation between Agents and Workflows: Workflows
handle steps with clear-cut rules, balancing stability with predictable token consumption.
When unstructured judgment or open-ended tasks arise, they invoke a Claw Mode Agent
to fully leverage the model’s capabilities. This gives enterprises the flexibility
to integrate deterministic processes with intelligent decision-making.

**Connecting Enterprise Systems, Knowledge, and Tools to Embed Agents into Workflows**

To address the pain point of "powerful models that cannot reach enterprise production
systems," ADP 4.0 uses Connector, Skills, plugins, Knowledge Base, and MCP to turn
an enterprise’s scattered business resources into callable and reusable AI assets.

The Connector framework offers nearly 40 curated Connectors in the first batch, 
supporting integration with high-frequency systems such as CRM, ERP, ticketing, 
customer service, knowledge bases, and document systems, and covering mainstream
international SaaS applications like Google Workspace, Confluence, and Jira. Agents
can directly read, retrieve, and perform operations such as querying, analysis, 
generation, and routing.

The upgraded Skills Marketplace now supports 150+ Skills. Business teams can package
custom Skills into shared enterprise plugins that enter the enterprise zone for 
use only after passing security checks and approval.

More than 50 scenario-based templates and industry-curated applications shorten 
the path from zero to one. The upgraded Model Marketplace enables enterprises to
select leading international models alongside their own self-hosted models, with
native compatibility for the OpenAI standard protocol.

In addition, ADP 4.0 supports multiple entry points—platform, browser, Office, Chat
channels, and API/SDK—embedding Agents into employees’ daily work scenarios.

**End-to-End Governance from Development to Launch: Clearing the "Security Gate"
Before Production**

To tackle the challenge of "Agents that run but whose security and cost cannot be
controlled," ADP 4.0 moves governance upstream to the source of development, building
a security control system that spans the full Agent lifecycle around permission 
management, Skills governance, runtime observability, and deployment compliance.

For permission management, ADP 4.0 supports a layered architecture at the enterprise,
workspace, and application levels, combined with a Role-Based Access Control (RBAC)
role-permission matrix to achieve dual-dimension isolation of functional and data
permissions. For Skills governance, custom Skills must pass security checks—static
code scanning, data-access review, outbound-network review, dependency allowlisting—
and multi-level approval before entering the enterprise zone to become shareable
and schedulable enterprise assets. For observability and governance, enterprises
can use Agent Portal to centrally manage Agents across platforms and scenarios, 
and use business and resource dashboards to monitor key metrics such as call volume,
response quality, operating cost, and errors in real time, enabling rapid issue 
identification and optimization.

**Wu Yunsheng, Vice President of Tencent Cloud and Head of the Tencent Cloud Agent
Development Platform**, emphasized that enterprise-grade Agents are not merely about
who can build them the fastest, but rather about who can keep Agents operating on
the front lines of business in a stable, secure, and sustainable manner. ADP aims
to provide enterprises with a production-ready AgentOps foundation—one that enables
them to build Agents quickly, connect these Agents to systems and distribute them
to the front lines, and operate them continuously under a framework of permissions,
security, evaluation, and observability, truly unlocking productivity value.

Learn more about [Tencent Cloud ADP: Build AI Agents with RAG+LLM, Workflow & Multi-Agent Capabilities](https://adp.tencentcloud.com/?utm_source=pr&utm_medium=referral&utm_campaign=4.0)

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**About Tencent Cloud:**

Tencent Cloud, one of the world’s leading cloud companies, is committed to creating
innovative solutions to resolve real-world issues and enabling digital transformation
for smart industries. Through our extensive global infrastructure, Tencent Cloud
provides businesses across the globe with stable and secure industry-leading cloud
products and services, leveraging technological advancements such as cloud computing,
Big Data analytics, AI, IoT, and cybersecurity. It is our constant mission to meet
the needs of industries across the board, including the fields of gaming, media 
and entertainment, finance, healthcare, real estate, retail, travel, and transportation.

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