# Xi'an showcases smart city governance model

- Link: https://www.thailand-business-news.com/pr-news/xian-showcases-smart-city-governance-model
- Published: 2026-05-01T10:42:00+07:00
- Author: PR Newswire

XI’AN, China, May 1, 2026 /PRNewswire/ — A report from chinadailyhk.com

 [⌊Guests attending the 2026 Global Mayors Dialogue pose for a photo during a welcoming performance in Xi'an, Shaanxi province, on Tuesday. ZHAI XIAOXUE/FOR CHINA DAILY⌉](https://mmx.prnasia.com/media/MS1825305/0144c2b7745b4d3eaabe5bdd67b605f1.jpg?id=OA2631566&p=medium600)

Guests attending the 2026 Global Mayors Dialogue pose for a photo during a welcoming
performance in Xi’an, Shaanxi province, on Tuesday. ZHAI XIAOXUE/FOR CHINA DAILY

Mayors and government officials representing seven countries shared insights on 
digitalization and efficiency in modern city governance at the recently concluded
2026 Global Mayors Dialogue in Xi’an, Shaanxi province.

The participants from Jordan, Egypt, Lebanon, Oman, Iraq, Tunisia and New Zealand
learned about Xi’an’s experience through an on-site visit during the three-day event
that ended on Wednesday.

At the 12345 citizen service hotline center, participants learned about the round-
the-clock model for receiving consultations, complaints, reports, assistance requests
and suggestions from the public, and providing rapid responses through coordination
among multiple government departments.

In 2025, the hotline received about 5.8 million requests, with a case completion
rate of 99.8 percent and a public satisfaction rate of 97.5 percent, according to
local authorities.

Elmoula Abdelbaki, director of municipal affairs of Tozeur Governorate in Tunisia,
said the hotline features rapid response, quality service and high efficiency.

"It fully embodies the people-centered governance philosophy and serves as a successful
model for urban public services and grassroots governance," he said, adding that
he hopes to introduce the model in Tunisia to improve civil services and enhance
cooperation with China in grassroots governance.

At the Xi’an traffic command hall, real-time road network data, traffic signal status,
congestion points and police patrol trajectories were displayed on a giant screen,
showcasing the city’s smart governance system.

Elsawy Abdelrahem, professor of philosophy at Benha University in Egypt and a coordinator
for Egyptian-Chinese relations, said Xi’an has a sophisticated and widely applied
smart mobility system with "remarkable achievements in traffic congestion relief,
emergency rescue and public convenience services".

Given the urgent demand for urban traffic development in Arab countries, he said
there is a strong expectation for deeper cooperation with China in smart transportation.

Combining their own urban practices, participants exchanged ideas on digital-enabled
governance, technology-driven improvements in livelihoods and precise, efficient
public services.

Goran Rasheed Muhamad, director of the foreign affairs office of the provincial 
government of Sulaymaniyah in Iraq, said Sulaymaniyah is leveraging digital technologies
to monitor road conditions and advance transportation development.

In addition, it has streamlined urban transactions through various e-wallet services,
enabling residents to access government services and pay official bills online, 
he said.

However, with the number of motor vehicles rising in recent years and placing increasing
pressure on traffic management, the province urgently needs to draw on advanced 
experience from other regions.

"We aim to apply high and new technologies to empower urban construction and achieve
more efficient urban governance. This will help enhance citizens’ sense of happiness
and satisfaction, for example, by alleviating road congestion. We also look forward
to strengthening exchanges with China," he said.

Xiao Qi, vice-mayor of Xi’an, said the city has built a smart governance model featuring"
full-domain perception, intelligent early warning and efficient data application".

"A technology-driven urban transformation is advancing across every corner of Xi’an.
For example, intelligent devices on patrol vehicles enable AI visual recognition
to detect road surface defects at the millimeter level. Digital sensors installed
on urban bridges monitor structural health around the clock. Streetlights automatically
adjust brightness according to traffic flow at night, providing illumination while
saving energy," she said, adding that it is helping bring a more efficient, precise
and intelligent urban life within reach.

Shady Yehia Elmashad, deputy governor of Beheira in Egypt, said digitalization is
more than automation, it is a tool to increase resource efficiency and reduce waste.

Digital transformation, he said, is not a technological luxury but the fastest path
to achieving sustainable development.

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