# Thai airports switch to manual check-in after IT meltdown

- Link: https://www.thailand-business-news.com/tech/152419-thai-airports-switch-to-manual-check-in-after-it-meltdown
- Published: 2024-07-20T12:02:06+07:00
- Author: Abhishek Prakash

Thailand is experiencing widespread disruptions due to a global IT meltdown caused
by a recent Microsoft Windows update. Airports, banks, offices, and retailers are
all impacted, with significant delays reported at key airports managed by Airports
of Thailand (AOT). Several airlines, including Cebu Pacific Air, GoAir, and Thai
AirAsia, are among those affected.

## Key Takeaways

 * A Microsoft cloud service outage, potentially triggered by cybersecurity software
   from CrowdStrike, has impacted businesses in Thailand, including AirAsia and 
   hospital systems.
 * The IT outage led to major airlines grounding flights, financial institutions
   warning clients about disruptions, and healthcare facilities experiencing delays
   in providing services.
 * AirAsia’s reservation and check-in systems have been affected, causing the airline
   to implement a manual system and advise passengers to arrive three hours before
   departure.
 * Hospitals, such as Bangkok Hospital Surat and Siriraj Piyamaharajkarun Hospital,
   have experienced IT system issues, leading to service delays and appointment 
   cancellations.

Thai AirAsia at Don Mueang reported that a Microsoft Azure cloud system failure 
disrupted ground service operating systems. Airports of Thailand advised passengers
on Facebook to allow an extra four hours for check-in on Friday afternoon.

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The cybersecurity firm CrowdStrike has fixed a software problem that caused a major
global tech outage, affecting industries such as airlines, banking, and healthcare.
The issue stemmed from a faulty update for Microsoft cloud services, leading to 
system disruptions at airports, hospitals, and financial institutions worldwide.
CrowdStrike CEO George Kurtz confirmed that the problem has been identified and 
a fix has been deployed, but some systems may require manual rebooting.

The impact was significant, with airlines grounding flights, long queues at airports,
and disruptions to banking and healthcare services. Despite the widespread impact,
the issue was not a security incident or cyberattack.