# Thailand Increases Compensation for Flight Delays and Cancellations

- Link: https://www.thailand-business-news.com/travel/218940-thailand-increases-compensation-for-flight-delays-and-cancellations
- Published: 2025-05-12T21:49:27+07:00
- Author: Wassana Kasemchai

Thailand’s Civil Aviation Authority (CAAT) has announced enhanced compensation measures
for passengers affected by flight delays and cancellations, effective May 20, 2025.
These updates aim to provide better support for travelers facing unexpected disruptions.

## Key Compensation Updates

### International Flights:

 * **Delays over 2 hours:** Airlines must provide free food, beverages, and communication
   channels (e.g., phone, email).
 * **Delays over 5 hours:** In addition to the above, passengers are entitled to
   at least 1,500 baht in cash compensation, credit shells, travel vouchers, flyer
   miles, or equivalents within 14 days. Refunds are available if travel plans are
   canceled.
 * **Delays over 10 hours:** Compensation increases to between 2,000 and 4,500 baht,
   depending on flight distance. Airlines must also provide accommodation and shuttle
   services if needed.
 * **Cancellations:** Similar assistance as for delays over 10 hours, unless the
   airline cancels at least seven days in advance or arranges alternative flights
   within three hours of the original schedule.

### Domestic Flights:

 * **Delays over 5 hours:** Cash compensation increases from 600 to 1,200 baht.
 * **Cancellations:** Compensation rises from 1,200 to 1,500 baht.

In both cases, airlines may offer credit shells, travel vouchers, flyer miles, or
equivalents. These compensations do not apply if disruptions result from unforeseen
and unavoidable external factors.

ADVERTISEMENT

### Tarmac Delays:

For passengers delayed on board:

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 * Cabins must remain ventilated and air-conditioned.
 * Access to toilets must be maintained.
 * Immediate medical services should be available if needed.
 * If the delay exceeds three hours without a confirmed take-off time, passengers
   must be allowed to disembark unless safety or air traffic control considerations
   prevent it.([Bangkok Post](https://www.bangkokpost.com/thailand/general/3023635/thailand-orders-more-compensation-for-delayed-cancelled-flights?utm_source=chatgpt.com))

These measures are designed to enhance passenger rights and ensure better treatment
during travel disruptions.