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APRIL International Care opens up TeleHEALTH service to address Coronavirus worries

The TeleHEALTH service means policyholders do not have to leave their home or workplace to “see” a doctor, with a consultation happening directly over the phone

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Hong Kong February 10, 2020 – APRIL International Care has opened up its TeleHEALTH service to all individual and group clients across its Asian region to provide support for clients during the current Coronavirus outbreak.

TeleHEALTH is a free medical consultation system for policyholders, offering unlimited consultations 24/7 in English and 11 other languages.

TeleHEALTH operates through a partnership with Teladoc Health, allowing policyholders to access a phone consultation with a qualified medical practitioner via the APRIL Easy Claim app.

Medical experts available over the phone

The TeleHEALTH service means policyholders do not have to leave their home or workplace to “see” a doctor, with a consultation happening directly over the phone. Medical experts can evaluate your condition and then offer appropriate guidance and support.

Regional CEO of APRIL International Care Asia, Romain Di Meglio observes, “The new Coronavirus outbreak has worried large numbers of people across Asia.  Beyond the substantial resources being deployed to contain and control it, we believe it is our responsibility to contribute to the situation to the best of our capacities.

Awareness, avoidance of panic effect and basic protective measures are key to resolving the situation. For any of our clients who have concerns, we have opened up our TeleHEALTH facility to offer a qualified medical opinion, which is just a call away.

Whilst most will recover from flu like illnesses, we should always be especially vigilant when it comes to the elderly, people suffering from chronic conditions, newborns or pregnant women and this is where our TeleHEALTH facility might be particularly useful.”

Total confirmed cases of this new strain of the Coronavirus stood at just over 40,500 globally at the start of February 2020, with nearly 40,200 of those being in mainland China.

Coronaviruses are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as flu and pneumonia. As a viral infection, antibiotics are not effective and people with common human Coronavirus illness will recover on their own. 

Di Meglio continues, “Whilst the risk of infection for most is very low, just as with any influenza related illness, there is a lot we can all do to protect ourselves and slow the spread of any disease.  Wash your hands often with soap and water, avoid touching your eyes, nose, or mouth with unwashed hands and try to avoid close contact with people who are sick.

If you do fall ill, protect others from getting sick. Sensible precautions would include staying at home, covering your mouth and nose with a tissue when you cough or sneeze, then throwing the tissue away and washing your hands. If you have a fever, a cough and difficulty with your breathing, seek medical care early and inform the care provider of your travel history.”

APRIL International Care are specialists in designing and delivering flexible international private health insurance solutions for individuals, families and companies. For more information on TeleHEALTH, contact APRIL International Care in Hong Kong, or visit www.april-international.com.

About APRIL  International

APRIL International is the brand which carries the APRIL group’s mobility offerings (international health insurance and travel insurance). APRIL International Care France, an insurance intermediary registered with ORIAS under number 07 008 000, designs, distributes and manages insurance solutions and assistance services for individuals, travellers, expatriates and businesses.

Thanks to our strong partnerships with distributors and medical providers, our teams are able to provide services anywhere in the world. By combining proximity and expertise, the group aims, through its APRIL International brand, to make life easier for their internationally-mobile customers by insuring their health and travel wherever they are in the world and whatever the nature and duration of their trip.

About the APRIL Group

Founded in 1988, APRIL is an international insurance services group operating in 28 countries, whose primary goal is to offer its clients a simpler and more accessible insurance experience. Its 3,900 staff members design, distribute and manage specialised insurance solutions (Health & Personal Protection, Property & Casualty, Mobility and Legal Protection) and assistance services for its partners and customers, including private individuals, professionals and businesses. Listed on Euronext Paris (Compartment B), the group posted sales of €997.2m in 2018.

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