When you’re sending an email to a colleague or a client, you might like to keep the tone light to build a friendly relationship.

However, a new study suggests you should be careful how casual you make your emails. Researchers from BGU, University of Haifa, and Amsterdam University found that including emojis in work emails may make your colleagues think you are less competent, which can make them less likely to share information with you.

The researchers carried out a series of experiments with 549 participants from 29 different countries.

In one experiment participants were asked to read a work-related e-mail from a stranger and evaluate both the competence and warmth of that person.

The participants all received similar messages, but only some included smiley emojis.

“Our findings provide first-time evidence that, contrary to actual smiles, smileys do not increase perceptions of warmth and actually decrease perceptions of competence,”said Dr. Ella Glikson, a post-doctorate fellow at BGU’s Department of Management. “In formal business e-mails, a smiley is not a smile.”

Source: If you’re using emojis at work you need to stop. This is why | World Economic Forum

About the author

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Sign Up for Our Newsletter

Get notified of our weekly selection of news

You May Also Like

Better design of roads can save lives

Road accident-related deaths cause massive losses, about four billion baht, or around six million baht/case, each year in Thailand. The loss is much higher if we include injuries, with many paralysed, and the psychological impact on the families of the deceased and those injured.

5 things to be optimistic about in 2022

“Hope springs eternal,” said Antonia Lopez from Ipsos. “As is normal, three quarters (77%) expect a better year in 2022, ranging from 54% of Japanese saying they are optimistic that 2022 will be a better year for them than it was in 2021 to 94% of Chinese.”

Obstacles and opportunities in China’s pursuit of economic openness

China is undoubtedly facing dramatic changes in the global arena. The United…